Birdie® ━ Fresh Air Monitor™ ━ Terms & Conditions

Refund policy

The Danish law Købeloven (Danish Consumer Contracts Act) applies to purchases on this website.

When you make a purchase as a consumer, you have the right to submit a complaint within 24 months.

If your complaint is justified, it means that you can either get the item repaired or changed, get your money back or a price reduction, depending on the specific situation.

You need to submit your complaint to us within "reasonable time" after you discover the fault. If you submit your complaint within two months after the fault has been discovered, the complaint will always be timely.

If your complaint is justified, we will refund your (reasonable) shipping costs for the return. The faulty item must always be returned to us in proper packaging. Remember to save a receipt for shipment so that we can refund your shipping costs.

When submitting a complaint and returning a faulty item, we recommend that you make use of our portal for returns or send an email to help@birdie.design.

If you are in doubt about a complaint, please send a description and one or more pictures of the product to help@birdie.design.

We will not accept packages sent by COD.
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Privacy policy

1. Returning an item

1.1. Make sure to pack the item securely and properly. Make sure to put the product back into the package like when you received it. Please note that we reserve the right to deduct a small amount from your return corresponding to the condition of the product if the above is not observed.

2. Exchanging an item

2.1. We do not offer direct exchanges. Please return the product and order the desired size separately in a new order.

3. Right of cancellation

You have a 100-day full right of cancellation on items purchased in our webshop.

The cancellation period (cooling off period) expires 100 days after the day you received your item. If you have purchased multiple items in one order, but they are delivered separately, the cancellation period will expire 100 days after the day you received the last item. The deadline means that you have 14 days from delivery to let us know that you wish to cancel your purchase.

The notification shall be sent by email to hello@birdie.design. You must make it clear that you wish to exercise your right of cancellation.

4. Cancellation of part of the purchase

If you have purchased several items from us, you have the option to return one or more items even though they were purchased in one order.

5. The condition of the item

You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the items.

If the item is tested beyond what is described above, we consider the item as used, which means that - in the case of cancellation - only part of or none of the purchase amount will be reimbursed depending on the commercial value of the item.

We recommend that you send the product back in its original shipping package. If your product(s) were delivered in a special packaging, and this is missing, it may result in a decrease in commercial value.

6. Reimbursement

If you cancel your order, you will get your money back. If the item value is reduced by use, wrong handling, etc., we will deduct the amount for which you are liable. We will refund all payments received from you, excluding potential shipping costs.
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We will return the money through the same payment method that you used for the purchase, unless we have agreed otherwise.
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We can withhold the refund until we have received the return unless you have submitted documentation before returning it. You can also cancel the purchase by notifying us and deliver it in person at the above address.

We will not accept packages sent by COD.

7. Privacy Policy

By using the website birdie.design, you agree that we process your personal information in accordance with our privacy policy which you can find here: Insert URL to Privacy Policy. We are aware of the need for adequate protection and appropriate processing of your personal data.

8. Discount codes

Please note that discount codes can't be used when purchasing gift cards.

Discount codes can't be combined with other codes or discounts unless otherwise indicated.

9. Personal data

Personal information covers all information that can be used to identify a person, including but not limited to, first and last name, age, gender, private address or other physical address, email address and other contact information, regardless the information is related to a private residence or workplace.

What personal information do we collect and process? As a rule, you can access the website without telling you who you are or providing personal information about yourself. However, Birdie needs certain information in order to make purchase agreements with you and provide news and other services to you. The company collects only the personal information that is absolutely necessary.

We need the following information: Name, address, telephone number and email address.

The company does not collect personally identifiable information about you from third parties and does not store information about payment means, such as card numbers on payment cards, bank accounts or the like.

10. Who do we share personal data with?

Personal information submitted to Birdie ApS is only disclosed to:

The company's internal departments
Selected and trusted third parties who may use your personal information in order to deliver goods or services that you have ordered
Business partners in order to register and maintain your user account.

In order to further develop and improve birdie.design, we collect statistics about how you use the website.

The personal data are registered with Birdie ApS and stored for five years, after which the information is deleted.

We cooperate only with data processors in the EU or in countries that can provide adequate protection for your information.

As registered with Birdie ApS, you are always entitled to object to the registration. You also have the right to understand what information is registered about you. These rights are in accordance with the Personal Data Act. Contact us with your inquiries and requests at hello@birdie.design.

11. Cookies

This website uses "cookies", which are text files stored on your computer, mobile phone or equivalent for the purpose of recognising it, remembering settings, collecting statistics and targeting ads. Cookies can not contain malicious code such as viruses.

12. Appeals

If you have a complaint about a product purchased in our webshop, you may address it to hello@birdie.design.

If we are unable to find a solution, please file a complaint with:

Center for Klageløsning/Center for complaint resolution

Nævnenes Hus

Toldboden 2

8800 Viborg

www.forbrug.dk

10. Who do we share personal data with?

Personal information submitted to Birdie ApS is only disclosed to:

The company's internal departments
Selected and trusted third parties who may use your personal information in order to deliver goods or services that you have ordered
Business partners in order to register and maintain your user account.

In order to further develop and improve birdie.design, we collect statistics about how you use the website.

The personal data are registered with Birdie ApS and stored for five years, after which the information is deleted.

We cooperate only with data processors in the EU or in countries that can provide adequate protection for your information.

11. Cookies

12. Appeals

If you have a complaint about a product purchased in our webshop, you may address it to hello@birdie.design.

If we are unable to find a solution, please file a complaint with:

Center for Klageløsning/Center for complaint resolution

Nævnenes Hus

Toldboden 2

8800 Viborg

www.forbrug.dk

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Terms of service

Birdie ApS

CVR-nr: 42427519

Hindegade 6, 1303 København K, Denmark

hello@birdie.design

+45 93 93 79 76

1. Payment

Birdie accepts payment with VISA-Dankort, all VISA payment cards, all MasterCard debit cards, PayPal and iDEAL & Bancontact (Mollie). The payment will be processed once your product is shipped.

All amounts are in euro, including VAT.

Birdie uses an authorised payment server that encrypts your card information by SSL (Secure Socket Layer) protocol. This means that your payment information is safe with us.

2. Shipping and delivery

Birdie's products are packed and shipped the same day (if the order is received before 4pm CET, except weekends and public holidays and stock is availability). Packages are, under normal circumstances, delivered within 1-2 weekdays (unless anything else is stated on the website). Look below for country specific delivery time:

(Packages are shipped with UPS, DHL, FedEX or other local shipping companies in your country of residence.)

3. Guarantee and returns

The Danish law Købeloven (Danish Consumer Contracts Act) applies to purchases on this website.

When you make a purchase as a consumer, you have the right to submit a complaint within 24 months.

If your complaint is justified, it means that you can either get the item repaired or changed, get your money back or a price reduction, depending on the specific situation.

When submitting a complaint and returning a faulty item, we recommend that you make use of our portal for returns.

When returning an item

Complaints should be addressed to:

Birdie ApS

Hindegade 6

1303, København K

If you are in doubt about a complaint, please send a description and one or more pictures of the product to help@birdie.design.

We will not accept packages sent by COD.

4. Returning an item

4.1. Make sure to pack the item securely and properly. Make sure to put the product back into the package like when you received it. Please note that we reserve the right to deduct a small amount from your return corresponding to the condition of the product if the above is not observed.

4.2. Send an email to help@birdie.design and our customer service will help you with a return label

4.3. Upon receival of your order, we will process the return within 5 working days. When the order has been refunded, 1-3 banking days can pass before the return is visible in your account.

5. Exchanging an item

5.1. We do not offer direct exchanges. Please return the product and order the desired size separately in a new order.

6. Right of cancellation

You have a 100-day full right of cancellation on items purchased in our webshop.

The notification shall be sent by email to hello@birdie.design. You must make it clear that you wish to exercise your right of cancellation.

7. Cancellation of part of the purchase

If you have purchased several items from us, you have the option to return one or more items even though they were purchased in one order.

8. The condition of the item

You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the items.

9. Reimbursement

We will return the money through the same payment method that you used for the purchase, unless we have agreed otherwise.

We can withhold the refund until we have received the return unless you have submitted documentation before returning it. You can also cancel the purchase by notifying us and deliver it in person at the above address.

We will not accept packages sent by COD.

10. Appeals

If you have a complaint about a product purchased in our webshop, you may address it to hello@birdie.design.

If we are unable to find a solution, please file a complaint with:

Center for Klageløsning/Center for complaint resolution

Nævnenes Hus

Toldboden 2

8800 Viborg

www.forbrug.dk

If you are a resident of a EU country other than Denmark, you can appeal to the EU Commission's online complaint portal here. http://ec.europa.eu/odr

11. Privacy Policy

12. Discount codes

Please note that discount codes can't be used when purchasing gift cards.

Discount codes can't be combined with other codes or discounts unless otherwise indicated.

13. Personal data

We need the following information: Name, address, telephone number and email address.

14. Who do we share personal data with?

Personal information submitted to Birdie ApS is only disclosed to:

The company's internal departments
Selected and trusted third parties who may use your personal information in order to deliver goods or services that you have ordered
Business partners in order to register and maintain your user account.

In order to further develop and improve birdie.design, we collect statistics about how you use the website.

The personal data are registered with Birdie ApS and stored for five years, after which the information is deleted.

We cooperate only with data processors in the EU or in countries that can provide adequate protection for your information.

15. Cookies

16. Disclaimer

13.1 EXCEPT AS OTHERWISE PROVIDED IN THESE TERMS & CONDITIONS, CUSTOMER EXPRESSLY AGREES THAT BIRDIE APS SHALL NOT BE LIABLE FOR ANY LOSS (HOWEVER OCCURRING, INCLUDING NEGLIGENCE), ARISING FROM OR RELATED TO: (A) CUSTOMER’S FAILURE TO PROPERLY ACTIVATE, INTEGRATE OR SECURE CUSTOMER’S CO2 SENSOR; (B) CUSTOMER’S MISHANDLING OF CUSTOMER’S CO2 SENSOR DUE TO MISUNDERSTANDING OR NEGLIGENCE OF CO2 SENSOR HANDLING INSTRUCTIONS; (C) CUSTOMER’S MISUSE OF CUSTOMER’S CO2 SENSOR (SUCH AS IMPROPER PLACEMENT, ISOLATION, COUPLING, ETC.) DUE TO CUSTOMER’S MISREADING OR NEGLIGENCE OF CO2 SENSOR DESIGN IN GUIDE; (D) ACTIONS OR INACTIONS BY ANY THIRD PARTY, INCLUDING WITHOUT LIMITATION FAMILY MEMBERS, PETS OR OTHER SERVICE PROVIDERS; OR (E) THE LIMITATION OF ANY FUNCTIONS OF CO2 SENSOR DUE TO THIRD PARTY PRODUCTS AND SERVICES. BIRDIE APS MAKES NO REPRESENTATION, WARRANTY OR GUARANTEE WHATSOEVER IN RELATION TO THIRD PARTY PRODUCTS OR SERVICES. CUSTOMER’S USE OF THIRD PARTY PRODUCTS AND SERVICES IS AT CUSTOMER’S OWN RISK. BIRDIE APS ASSUMES NO RESPONSIBILITY AND EXPRESSLY DISCLAIMS ANY LIABILITY FOR CLAIMS OF LOSS AND/OR FRAUD INCURRED RESULTING FROM THE USE OF OR CONCLUSIONS DRAWN FROM ANY THIRD PARTY PRODUCT OR SERVICE, REGARDLESS OF WHETHER OR NOT BIRDIE APS IS A RESELLER OF OR REFERRAL AGENT FOR SUCH PRODUCT OR SERVICE.

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Shipping policy

BIRDIE's products are shipped the same day (if the order is received before 7AM CET/CEST, except weekends and public holidays). Packages are, under normal circumstances, delivered within 3-5 weekdays.

Packages are shipped with UPS, DHL, FedEX or other local shipping companies in your country of residence.

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Contact Information

Trade name: Birdie

Phone number: +4560240480

Email: hello@birdie.design

Physical address: Fresh Air Company ApS, Hindegade 6, 1303 København K, Danmark.

Legal address: Fresh Air Company ApS, Oehlenschægersgade 23, 1. th, 1663 København V, Danmark.

VAT number: 42427519

Trade number: GTIN-13: 05700002265005

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Legal Notice

EXCEPT AS OTHERWISE PROVIDED IN THESE TERMS & CONDITIONS, CUSTOMER EXPRESSLY AGREES THAT BIRDIE APS SHALL NOT BE LIABLE FOR ANY LOSS (HOWEVER OCCURRING, INCLUDING NEGLIGENCE), ARISING FROM OR RELATED TO: (A) CUSTOMER’S FAILURE TO PROPERLY ACTIVATE, INTEGRATE OR SECURE CUSTOMER’S CO2 SENSOR; (B) CUSTOMER’S MISHANDLING OF CUSTOMER’S CO2 SENSOR DUE TO MISUNDERSTANDING OR NEGLIGENCE OF CO2 SENSOR HANDLING INSTRUCTIONS; (C) CUSTOMER’S MISUSE OF CUSTOMER’S CO2 SENSOR (SUCH AS IMPROPER PLACEMENT, ISOLATION, COUPLING, ETC.) DUE TO CUSTOMER’S MISREADING OR NEGLIGENCE OF CO2 SENSOR DESIGN IN GUIDE; (D) ACTIONS OR INACTIONS BY ANY THIRD PARTY, INCLUDING WITHOUT LIMITATION FAMILY MEMBERS, PETS OR OTHER SERVICE PROVIDERS; OR (E) THE LIMITATION OF ANY FUNCTIONS OF CO2 SENSOR DUE TO THIRD PARTY PRODUCTS AND SERVICES. BIRDIE APS MAKES NO REPRESENTATION, WARRANTY OR GUARANTEE WHATSOEVER IN RELATION TO THIRD PARTY PRODUCTS OR SERVICES. CUSTOMER’S USE OF THIRD PARTY PRODUCTS AND SERVICES IS AT CUSTOMER’S OWN RISK. BIRDIE APS ASSUMES NO RESPONSIBILITY AND EXPRESSLY DISCLAIMS ANY LIABILITY FOR CLAIMS OF LOSS AND/OR FRAUD INCURRED RESULTING FROM THE USE OF OR CONCLUSIONS DRAWN FROM ANY THIRD PARTY PRODUCT OR SERVICE, REGARDLESS OF WHETHER OR NOT BIRDIE APS IS A RESELLER OF OR REFERRAL AGENT FOR SUCH PRODUCT OR SERVICE.